Exercise 2.

1. What is information literacy skills?
Is the set of skills needed to find, retrieve, analyze, and use information.
Information literacy skill is a learning process.

2. What is SQRW?
S stand for Survey
: surveying brings to mind what you already know the topic of a chapter
and prepare you for learnin more. To survey a chapter, read, the title,
introduction, headings, and the summary pr conclusion.
Q stand for Question
: question give you a purpose for reading and help you stay focused on
on the reading assingnment. you will know more information.
R stand for Read
:Read the information that follow each hesding to find the andwer to
each question you formed.
W stand for Write
:Write each question and it's anwer in your notebook. read each of your
written answers to be sure each answer is legible and contains all the
important information mation needed to answer the question.


3.Use big 6 skills ( step 1-6) of the topic you know best.

Step 1-Define problems, information requirement.
My topic is Housekeeping

Step 2-Information Seeking Strategies.
Room status of Housekeeping
Amenities, Cleaning room

Step 3-Location and Access.

Room status of Housekeeping
Article from: www.tourism.bilkent.edu.tr/.../F.O.%20-%20H.K.% 20Relationship.doc
http://www.csshotelsystems.com/housekeeping.htm
http://bc.siam.edu/VRClass/rt401/Fidelio%20Document(room%20management).html
googlebook
step4-Use of Information
I search from internet

step5-Synthesis: Putting it all together

The Housekeeping Department is one of the busiest sections in the hotel as far as the variety of functions performed, and number of staff working. It is usually situated at the laundry room or any other convenient place close to Housekeeping Supplies.

-Process of making the room

1. Checkout clerk (or cashier) contacts the Housekeeping Department that a room became vacant and needs cleaning!
2. Housekeeping Department updates the room status from occupied to on-change and sends a room maid to clean the room
3. Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room (especially for out-of-order and out-of-service!)
4. If the room is Out Of Order for any reason (i.e. Room is extensively dirty, or needs repair!), then the Housekeeping Department deducts that room from those available for sale, until either scheduled to be extensively cleaned or post to the confirmation from the Maintenance Department that the deficiency was repaired!
5. Housekeeping Department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not
6. If the room is cleaned to hotel’s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department!
7. If the room is not cleaned to hotel standards, inspectors communicate to the Housekeeping Department that the room shall be cleaned again!

-Amenities

• High-speed Internet connection
• Wireless Internet access
• Interactive television system (48 videos on demand, Internet access, international radio stations, 26 multilingual satellite channels and games)
• Fully stocked mini-bar
• Individually controlled air-conditioning
• In-room safe
• Bathrobes
  

step6-Evaluation.
I like this http://www.csshotelsystems.com/housekeeping.htm, it's contain all useful knowlegdes that need to know to work in Hospitalily industry, esp., housekeeping management. It show since how to make up room, amenities, etc.